Refund policy

All sales are final. We do not accept returns, exchanges, or cancellations for any reason other than receiving a damaged item.

Please inspect your order upon arrival. If your item arrives damaged, defective, or you receive the wrong item, contact us within 7 days of delivery at get.help@jasminecrafts.store

Please include:

• Your order number

• A description of the issue

• Clear photos of the item and its packaging

Once your claim has been reviewed, we will provide an appropriate resolution, which may include a replacement or a refund at our discretion.

Refunds are only issued for approved claims involving defective, damaged, or incorrect items. If approved, your refund will be processed to your original payment method. Processing times may vary depending on your bank or card issuer.